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In The Confetti Culture Playbook, a book written by and for a hotel manager, James Ferguson, employee experience author, shows you how to boost your team’s contribution and impact. He guides you through the process of building a strong company culture of valued employees who are engaged, enabled, and empowered to be at their best and deliver their best daily. He provides a measurable framework designed to improve your financial position by realigning your priorities and putting employees first.
By giving top priority to the interests of your employees, they will then give top priority to your guests, which will deliver top priority results to your ownership. As you reap the rewards of this framework you will increase employee retention through recognition and reward, allowing you to save on recruitment costs, all while boosting contributions and impact.
Although this book is directed towards leading teams in the hospitality industry, the areas of opportunity discussed in each chapter apply to anyone in a leadership role. So if you have interest in improving your leadership skills and strengthening your team culture I encourage you to join us on this journey!
James is an Employee Engagement Expert, Culture Coach, Keynote Speaker, and the Bestselling Author of The Confetti Culture Playbook: How to Boost Your Team’s Contribution & Impact. He specializes in creating cultures where employees are seen, heard, and celebrated daily!
James has a proven track record of helping Hospitality Management teams ignite employee engagement by putting the FUN back to the fundamentals.
Recognized as a 3x Top 30 Organizational Culture Professional by Global Gurus, named among IHI’s Top 100 Most Inspirational People in Hospitality, an HRZone Culture Pioneer Award finalist, and the proud recipient of the prestigious Top Workplaces award, James is your go-to expert if you’re serious about increasing engagement, reducing costly turnover, and becoming an Employer of Choice!
In, The Confetti Culture Playbook, James provides actionable strategies to improve your company culture at a time it’s needed most. This is a must read for hoteliers and beyond!
Anthony Melchiorri
President of Argeo Hospitality, host and executive producer of Hotel Impossible and Five Star Secrets
"As a hospitality educator & observer it’s clear that our industry needs this book now more than ever. It’s a very timely message that provides valuable & practical ways to improve employee experience."
Glenn Haussman
Host of #1 Hospitality Podcast
No Vacancy Live
"I could absolutely relate to James’ message in The Confetti Culture Playbook. We all have the power to make positive change and this book will help you do that in your company’s culture!"
Damon West
Best Selling Author
"The Coffee Bean"
"In his book James teaches us how to be a contagious energy that’s seen, heard, & felt by employees & guests alike. If you are looking to transform your company culture this is the playbook for you!"
Charles Ryan Minton
Best Selling Author of
"Thanks for Coming in Today"
"Who doesn't love confetti? This book is fun, quick, and an excellent instruction manual! It couldn't come at a better time. After everything our industry has been through, many of these core pillars of culture have taken a back step. Confetti Culture will help you get back on track! It's also perfect for developing your new leaders! Than
"Who doesn't love confetti? This book is fun, quick, and an excellent instruction manual! It couldn't come at a better time. After everything our industry has been through, many of these core pillars of culture have taken a back step. Confetti Culture will help you get back on track! It's also perfect for developing your new leaders! Thanks, James!"
Christine Trippi
Keynote Speaker - Trainer -
Best Selling Author of
"Yes is the Answer"
“As someone who writes and speaks about delivering dynamic results I really connected with, The Confetti Culture Playbook. In this book, James provides leadership insights and actionable ways to improve your company culture. His repeatable formula is a playbook every leader should get their hands on!”
David Nurse
NBA Life Optimization Coach | Keynote Speaker | Best Selling Author
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